Category: Customer Service

Customer service can be defined as the advice or assistance an organization gives to individuals who sell or buy its products. This entails reliability, attitude, accountability, knowledge, skills, communication, and efficiency (Melander, 2018). These services help customers to have an enjoyable and comfortable experience with the company; therefore, build trust and loyalty. Offering satisfactory aid…

Table of Contents Mission statement Our purpose Our main values Trust Customer Care Employee development and Diversity Improvement The Research The List of Companies References Mission statement We are committed to grow and improve to make our clients happy. Our purpose We will do our best to ensure that our customers needs are met. Our…

Table of Contents Abstract Introduction The role of needs assessment Customer service training implementation plan Preferred method of training Employee motivation Survey to collect feedback Conclusion References Abstract Customer service is a critical aspect of achieving success in any organization. It includes all interactions between an organization’s employees and its customers. In order to improve…

Introduction Any services marketing strategy aims at delivering processes and experiences to customers. It is expected that a company has to focus on its customers and identifies their potential needs to provide them with the required portion of the support, understanding, and services. Services marketing is the field within the frames of which organizations learn…

Introduction The contemporary business world values the incorporation of information systems to facilitate the realization of efficiency in the various business processes. Particularly, information systems integrate technology to improve the management of organizations in various aspects, including the racking of transactions and the facilitation of decision-making processes (Rainer, Cegielski, Splettstoesser-Hogeterp, & Sanchez-Rodriguez, 2013). Home Depot…

A customer service representative (CSR) is an employee who plays a significant role in customer success, thus, attracting more prospective clients. This person should possess solid intercommunication skills to resolve the customer’s problems and persuade him to stay with this company. The more customer service is developed, the better the company’s sales and reputation. When…

Papa John’s Pizza is one of the few companies that provide their clients with high-quality products and eminent customer service at the same time. The incomes of the company per restaurant are averaging almost $1 million. Papa John’s Pizza was able to conquer the market due to several strengths inherent in its strategy and vision.…

Table of Contents Abstract Introduction Ethical Leadership and Training Corporate Social Responsibility Body: Organizational Culture Customer Service Conclusion References Abstract While the implementation of profit-generating initiatives is essential, the observance of ethical principles is necessary for consumer trust and loyalty, which determine the degree of success experienced by organizations in the customer service sector. Ethical…

Table of Contents Symptoms Causes of this problem The behavior of the customer Corrective actions Symptoms The confrontation between the customer and the hotel management, in the case of the Mount Rundle Hotel Banff, is a sign of service failure. Several symptoms show the existence of a customer service failure. The symptoms can broadly be…

Table of Contents Introduction Company’s objectives Measures, targets and actions Conclusion References Introduction Customer service perspective serves as an instrument to ensure that all company’s employees are committed to the customer’s needs since they are the most important aspects in business continuity and sustainability. Wal-Mart Stores Inc is a large-scale business enterprise founded by Sam…